Shipping Policy
At Normono, we take pride in ensuring your portable monitors are delivered quickly, safely, and with the care they deserve.
Shipping Time — United States
We provide fast and dependable shipping for orders within the United States.
Standard Shipping:
Estimated Delivery Time: 3–5 business days
Please note: Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or increased order volumes.
Shipping Time — United Kingdom
We offer fast shipping for orders within the United Kingdom.
Standard UK Shipping:
Estimated Delivery Time: Within 24 hours
Kindly note: Delivery estimates may vary due to courier delays, weather conditions, or periods of high demand.
Order Processing Time
- United Kingdom Customers: Orders are generally prepared and dispatched within 2–3 hours of purchase.
- United States Customers: Orders are generally processed and shipped within 6–10 hours of purchase.
Orders placed on weekends or public holidays will be processed on the next working day. During major sales events or periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will notify you by email.
Shipping Rates
Standard Shipping Rates:
- Orders over £100 qualify for free standard shipping.
- Orders under £100 are subject to a flat-rate shipping charge of £9.99.
Shipping rates and available services may vary depending on your delivery location and will be displayed at checkout.
Tracking Your Order
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number.
You can use the tracking information to monitor your shipment through the courier's tracking service or through the order tracking page on the Normono website.
For assistance with tracking or delivery issues, please contact us at support@normono.com.
Shipping Address Changes
Please carefully review your shipping address before completing your order.
Once an order has been processed or dispatched, we may not be able to change the delivery address. If you need to make an address correction, please contact our support team as soon as possible at support@normono.com.
We cannot guarantee that address changes can be made after an order has been placed.
Missed or Failed Deliveries
If a package cannot be delivered because of an incorrect or incomplete address, repeated delivery attempts, or the package remains unclaimed, it may be returned to Normono.
In such cases, original shipping charges may be non-refundable, and additional shipping costs may apply if the order needs to be reshipped.
International Shipping & Customs
For international orders, delivery times may vary depending on the destination country, customs procedures, import regulations, and local courier services.
Customers are responsible for any applicable customs duties, import taxes, or other fees charged by their local authorities unless otherwise stated at checkout.
Customs processing may also cause additional delays that are outside of Normono's control.
Shipping Delays
We make every effort to deliver your order within the estimated delivery timeframe. However, unexpected circumstances such as extreme weather, customs inspections, courier disruptions, public holidays, or other logistical issues may cause delays.
Delivery estimates are not guaranteed, and Normono cannot be held responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible at support@normono.com with your order number and details of the issue.
For damaged packages, please provide photographs of:
- The shipping box and packaging
- Any visible shipping damage
- The monitor and affected area
- The accessories or other components, if applicable
This information helps us investigate the issue and work with the courier to find an appropriate resolution.
For lost packages: We will assist with the courier investigation and, where applicable, arrange a replacement or refund.
For damaged products: We will assess the damage and determine the appropriate replacement, repair, or refund solution in accordance with our policies.
Packaging & Product Protection
Because portable monitors contain sensitive electronic components, we take care to package orders securely for transportation.
We recommend keeping the original packaging and protective materials after delivery, as they may be required if you need to return or exchange your monitor.
Free Shipping Promotions
Normono may occasionally offer free shipping promotions. These offers may be automatically applied at checkout or require a promotional code.
Free shipping promotions may be subject to specific terms, including minimum order requirements, eligible destinations, product exclusions, and promotional timeframes.
Contact Us
If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at:
We’re always happy to assist with shipping, tracking, delivery, and order-related questions.
Normono
We design the best portable monitors.